Business transactions are now done through shipping products locally or internationally. Online business owners know the importance of a fast and reliable shipping service as it can affect the company’s reputation. If you read reviews online, you’ll see how customers always praise sellers who deliver products within a short period. It’s an area you should focus on, especially if you want to improve your shipping process. And so, this article will help you upgrade your shipping service with a freight forwarding company in Singapore.

Why is Fast Shipping Service Important?

Nowadays, customers are becoming more demanding regarding the shipping process. They want to get their orders within weeks or even days. Remember that two weeks are long enough if you’re only delivering to a local destination. Well, customers are reasonable because, after all, there are many ways to make your shipping service more convenient. One is to partner with a shipping agent in Singapore. Plus, there are many modes of transportation.

It would be best if you also learned the importance of a fast shipping service to improve your customer service.

Receive Order Faster – No one wants to wait for their orders for an extended period. There would be no excuse even if you got late for a day. Expect that your customers will complain and give your business a bad review. To avoid this, ensure a fast delivery service with a forwarding company in Singapore to make the products arrive at your customer’s place faster.

Less Inventory in Storage – It will clutter if you have many items in your storage. As a result, you may feel confused about product orders. For example, you may give the wrong thing to a customer because of disorganised storage. However, if you have a fast shipping service, you can easily lessen the items waiting to be delivered, giving you more space for storage.

Ensure Customer Satisfaction –Your customer satisfaction will determine if your business is performing well. A fast shipping service can ensure that your customers will always be satisfied with your services. For this reason, you need to look for a shipping agent that can help your business provide a fast delivery process.

Here are some things you can gain if you have a fast delivery service. To give your customers a satisfactory performance, better continue reading the article to improve your delivery service.

Ways to Upgrade Delivery Service

Of course, your customer doesn’t want to receive an order five days after it is due to arrive. It can irritate the customer and give five negative reviews to your business. If you don’t prioritise your shipping service, you’ll lose the company. To continue your business operation, here are the ways to upgrade your delivery service with a shipping agent in Singapore.

1) Improve Communication Among Your Team

If you have employees, you should improve the communication among your team members to have a seamless interaction. Otherwise, it would be confusing to work because of misunderstanding. For example, when this customer orders three items and the other employee doesn’t get any information, it would only cause confusion and conflict.

To avoid this, improve your communication within the team by interacting on an online platform like Viber or WhatsApp. You can also encourage your team members to speak up when they need to say something. As such, you’ll partner with a forwarding company with the value of clear communication.

2) Have an Organised Storage System

Too many items in your storage? For sure, it will look cluttered and there are instances where you can’t find an item because of the mess. It will only delay the whole process. And the thing you should do is to organise your storage system. An organised system will also help your partnership with a freight forwarder in Singapore more seamlessly.

On top of this, an organised storage system can also help you track customer orders without delays. You can easily update the customers if their orders are already in transit or still at your warehouse. It can also avoid confusion when segregating orders from one customer to another.

3) Choose a Reliable Courier

If you need someone to deliver your products to customers, look for a reliable courier or a forwarding company in Singapore to transport your goods. A reminder for a start-up ecommerce business: before launching your brand, make sure you’ve already talked with a courier to make your delivery process more efficient and less time-consuming,

Before saying yes to the partnership, ask the courier about their terms and conditions. You can ask the following questions:

Do they accept fragile orders?
How long does it take to deliver internationally and locally?
How much is the cost of their service?
Will they help with the packaging?

Once you know how the forwarding company can help you, you can start a partnership with them and start the business operation.

4) The Packaging

Customers don’t want to receive a damaged product. So, as a business owner, you are responsible for properly packaging the product with papers, bubble wraps (if needed)., and boxes. This way, you can protect the products while in translation. The freight forwarding process in Singapore should be careful with the products they transport as it can result in inefficient delivery service.

For this reason, make sure to have enough protective coverings to prevent damage like scratches. However, be mindful of the environmental impact of using too many plastics for your products.

5) Establish Local and International Connections

Business is all about networking. So, establish local and international connections by working with a freight forwarding company in Singapore. You can build partnerships with key people in the industry to help your business prosper in the long run. Be more proactive when looking for business partners as they can help your business grow.

6) Always Update Inventory

Finally, don’t forget to regularly update your inventory to track customer orders. Try to categorise them as: delivered, in transit, customer’s order # XXXX, etc. You’ll have an organised way of handling your product with a forwarding company in Singapore.

Upgrade your delivery service with Star Concord, a shipping agent in Singapore. Visit their website to know more about their freight forwarding services.